Does Cleveland have a Visitors Center?

We do now. Positively Cleveland’s Visitors Center opened downtown about a year ago. The brightly-colored visitor information center located in a converted Higbee’s Department Store on Public Square (attached to Tower City Center) offers videos, brochures, maps, computer access and, perhaps most importantly, travel professionals on-hand and ready to answer your questions.

We’ve had visitors stop in this past year from 40 different countries including Thailand, India, Romania, Iran, Japan, Venezuela and Uruguay. It’s the “live help” that brings people in, I think. We end up having really interesting discussions and answering some really interesting questions. For example, a traveler who took a Lolly the Trolley tour earlier in the week came into the visitor center to find out more about the city’s history . . . we did a little online research and printed a few things for her. (By the way, you can reserve a trolley tour at the Visitors Center.)

And a man and his father, both from New Brunswick, Canada, stopped in. They have visited Cleveland every year for the past three years to attend Cleveland Indians games at Progressive Field. The father, probably in his late 70s, has been a Tribe fan for 57 years. (Too cool!)

The Visitors Center is open Monday – Friday, 9am – 5pm (and weekends 10am-3pm Memorial Day till Labor Day). If you can’t make it in, you can click “Live Chat” on www.positivelycleveland.com and a Visitors Center representative can answer you online. Or, you can call 216.875.6680 and email visinfo@positivelycleveland.com with questions. –Joyce Noss, Visitors Center